FAQs

Egrocers accepts all major credit and debit cards, PayPal, and secure online payment options. Payments are processed safely via trusted gateways.

Yes, under the Australian Consumer Law, you are entitled to a refund or replacement if an item is faulty, damaged, or not as described. For perishable items, returns are only accepted if reported within 48 hours of delivery.

Simply browse our categories, add items to your cart, and proceed to checkout. Once your payment is confirmed, you’ll receive an order confirmation email and tracking updates.

Absolutely! Egrocers offers a wide selection of organic, vegan, gluten-free, sugar-free, and plant-based products, along with eco-friendly and recycled household items.

We use temperature-controlled storage and transport to maintain the freshness of dairy, chilled, and frozen products. Our fruits, vegetables, and bakery items are sourced daily from trusted Australian suppliers.

If you are not available at the time of delivery, our driver may leave the order in a safe location or reschedule based on your preference. Some perishable items may require redelivery at an additional charge.

Delivery fees vary depending on your location and order value. We also offer free delivery promotions on eligible orders.