Return & Refund Policy

At Egrocers, we want you to be completely satisfied with your purchase. In line with the Australian Consumer Law, you are entitled to a replacement or refund if a product:

• Is faulty or damaged,
• Is not as described, or
• Does not meet acceptable quality.

Returns Process

• Contact our support team within 48 hours of delivery with details and photos of the issue.
• Perishable goods (such as fresh produce, dairy, and frozen items) cannot be returned due to health and safety reasons, except where faulty or damaged.
• Non-perishable items may be returned within 7 days if unopened and in original condition.

Refunds

• Approved refunds will be processed back to your original payment method within 5–10 business days.
• For replacement requests, Egrocers will arrange re-delivery of the product at no extra cost.

-These policies are drafted in compliance with Australian Consumer Law, but since laws vary by state and product type, I recommend you have them reviewed by an Australian legal professional before publishing.